SOC (Security Operations Center) Intern
POSITION SUMMARY:
The SOC Intern is an entry level position that will aid in the day-to-day operations of the Security Operations Center. This role will use a variety of tools to investigate potential incidents and take immediate action or recommend a course of action to safeguard Aspire’s Managed Service Clients. Interns will be trained on our process and will assist our staff with security investigations when necessary. Due to the nature of this position, the candidate will be required to work from our Main office (within NJ)
ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.
- Ensure that all SOC tickets are handled and resolved within SLAs (Service Level Agreements).
- Investigating, documenting all incidents, and reporting on security alerts with a clear narrative that supports their conclusions.
- Investigate and provide technical analysis of various security incidents and possible compromise of systems.
- Regularly Shadow Tier 1 Analysts to observe daily work routine and receive on-the-job training.
- Support the Tier 1 Analyst and escalate events to Tier 1, Tier 2, Tier 3 for review before completing event notation to ensure correctness in reviews.
- Analysis and advising, providing recommendations on incident remediation.
- Correlation of data from various sources and determining if a critical system or data set has been impacted.
- Update or create documentation of security tools, processes, and procedures.
- Research on emerging threats, staying up to date with current security vulnerabilities, attacks, and countermeasures.
- Perform routine follow up with clients to address outstanding client questions or resolve tickets.
- Act according to all NSOC procedures and processes.
- Understand the lifecycle of a ticket according to ITILv4 standards.
- Handle calls from our clients in a professional and courteous manner
- Maintain a timesheet tracking activities performed within our ITSM platform with detailed notes.
- Provide emergency on-call support on a rotating schedule.
- Perform other duties as assigned.
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OTHER SKILLS and ABILITIES:
- Excellent Interpersonal Skills (develop and maintain strong working relationships)
- Strong work ethic
- Excellent written and verbal communication skills with focus on customer satisfaction
- Ability to prioritize and multi-task
- Strong organizational skills
- Professional customer service skills
- Proactive approach and good troubleshooting techniques
- Strong problem-solving skills with an emphasis on quick problem resolution
- Attentive and detail oriented
TRAVEL Less than 25% travel required
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job involve normal vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.