Transforming the Contact Center into a differentiated Customer Care experience
In today’s digital economy, customer experience is the new battleground. Companies that outperform the competition put customers at the center of their strategies. In fact, a recent survey suggests by 2020, customer experience will overtake price and product as the key brand differentiator.
Aspire delivers secure, highly available contact center solutions that improve the customer experience and optimize agent performance and productivity.
Our solutions utilize industry best practices including:
- Analytics to predict customers’ needs and match the best available agent to deliver the desired business results
- Omnichannel customer interactions via voice, email, and chat to provide a seamless experience
- On-demand collaboration between agents, managers, and subject matter experts via voice and chat to speed first contact resolution
We tailor our solutions with your business in mind. Additional functionality like advanced call routing, callback, screen pops, workforce automation, and self-service IVR are designed to help optimize your customer interactions.
Aspire contact center solutions can be architected as on-premise software tightly integrated with your existing IP telephony platform, or cloud-based for flexibility, agility, and lower total cost of ownership.
Schedule a call with one of our experts.
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