Network Security Administrator


The Managed Services Security Administrator contributes to a 24/7 Network and Security Operations Center within the Managed Services group. The Managed Services Security Administrator is responsible for accurately identifying and resolving failures and potential issues while maintaining accurate documentation and executing maintenance and administrative activities on managed service client’s environment.


  • Provide high level support and technical expertise in administration of Firewalls, Network Access Control Software, and Intrusion Prevention Systems
  • Examples: Cisco ISE, ASA, Firepower Threat Detection
  • Configure and troubleshoot Access Lists, NAT, VLANs, VPN, etc.
  • Familiarity with industry standard routing protocols
  • Familiarity with Meraki Ecosystem including Security Appliances, Switches, and APs
  • Understanding of SLAs (Service Level Agreements) and ability to meet them in incident response scenarios
  • Perform proactive health checks on client infrastructure.
  • Keeps current with latest security trends and vulnerabilities
  • Strong understanding of ITIL framework regarding service, incident, change, and problem management
  • Interface with field personnel to verify repairs and perform system test
  • Ability to evaluate and present on performance metrics collected over time to client stakeholders
  • Work directly with NOC Analysts and Engineering resources for issue resolution
  • Provide direct communication to Client Contacts during maintenances, outages, and network incidents
  • Maintain detailed notes within ITSM
  • Maintain customer technical information adhering to company standards
  • Obtain/maintain certifications applicable to position or as directed
  • Coordinate and track RMA (Return Material Authorization) requests, to obtain RMA authorization requests and completion of RMA submittal forms
  • Required to provide flexible shift scheduling based on operational needs
  • Perform other duties as assigned


  • High School diploma or equivalent
  • Minimum 2+ years of technical support experience
  • Knowledge and understanding of event/alert management, incident and change management processes
  • Knowledge of Cisco networking, routers, and switches.


  • Bachelor’s Degree
  • 3+ years of technical support experience
  • Prior NOC Experience
  • Experience with Ticket Management Tools (e.g., ConnectWise)
  • Possession of Industry Certifications (A+, Network+, Security+, MTA, MCSA, CCNA, CCNP)


  • Excellent Interpersonal Skills (develop and maintain strong working relationships)
  • Strong work ethic
  • Strong communication skills
  • Ability to multi-task as necessary
  • Ability to prioritize tasks
  • Strong organizational skills
  • Excellent written and verbal communication skills with focus on customer satisfaction
  • Customer service skills
  • Proactive approach and good troubleshooting techniques
  • Strong problem-solving skills with an emphasis on quick problem resolution
  • Attentive and detail oriented

HOURS: Mon – Fri : 2 PM – 11 PM EST


Less than 25% travel required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job involve normal vision.


In Office

Employees located within one hour and thirty minutes of our main location will be expected to come into the office 5 days per week. Temporary remote work is possible if authorized by your manager.


Anyone over one hour and thirty minutes from our main location can work remotely. Necessary equipment to perform your job functions will be sent to your address. All equipment will be tracked in our inventory system and will be expected to be returned in the same condition as when it arrived at the conclusion of any employment agreement. You may be asked to visit client or remote sites if necessary.

Aspire strives to provide full time employees with a competitive and meaningful benefits package that includes:

  • 401k with company match, eligible after 30 days employment.
  • Medical with prescription drug coverage, dental and vision care; effective first day of the following month.
  • Company paid Long Term Disability (LTD) Company paid Life & AD&D Federal Spending Account.
  • Generous paid time off and holidays.

 Aspire Technology Partners, LLC is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.