Managed Collaboration Services

Managing Unified Communications services efficiently and effectively

Across a complex landscape of endpoints, servers, gateways, and service providers, assuring the performance of your Unified Communications infrastructure can be challenging. Degraded or unavailable services can adversely affect business and prevent employees from effectively engaging with customers, partners, vendors, and other employees.

Aspire Managed Collaboration Services provide end-to-end management of unified communications, contact center, video, systems, and routing/switching devices supporting your collaboration platform.

We act as an extension of your team to identify and resolve issues quickly while enabling you to maintain visibility and control of your UC infrastructure. Operating from Aspire’s purpose-built 24×7 Network & Security Operations Center (NSOC), our team of experienced engineers leverage the latest technologies and tools to ensure the performance and availability of your unified communications environment. If an incident is detected, a trained Aspire engineer will identify, troubleshoot, and work with service providers to restore normal operations. Trend analysis, health checks, and platform tuning are performed to identify and resolve problems before events or incidents can occur.

Aspire Managed Services are powered by VIGILENS™, our unique platform combining expertise, proven methodologies, and leading technologies to establish visibility across your entire IT infrastructure.

Aspire Managed Collaboration Services act as an integrated strategic asset for your organization by providing:

  • 24×7 availability and performance monitoring of UC infrastructure and services
  • ITIL-based incident management and problem resolution
  • Software/firmware updates
  • Moves, Adds, Changes (MACDs)
  • Configuration backup and archival
  • Detailed reporting

Aspire gives you peace of mind that your collaboration platform is operating at peak availability to support your business.

Want to learn more? Schedule a free consultation today.