Careers

Sales Operations Subscription Specialist

Location: Eatontown, NJ

POSITION SUMMARY:

The Sales Operations Subscription Specialist position is a part of Aspire Technology Partners customer-focused Sales Operations team. The Sales Operations Subscription Specialist handles all sales operations processes relating to Cisco Systems cloud subscriptions and enterprise licensing agreements.  The position works with various web-based tools to obtain competitive quotes, book orders and resolve customer-related issues. The individual is responsible for maintaining a high level of professional communications with all levels of management relating to cloud subscriptions.

 ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING:  OTHER DUTIES MAY BE ASSIGNED.

  • Act as subject matter expert on sales operations processes as they relate to Cisco Systems cloud subscriptions and enterprise agreements, i.e., quoting, ordering, change modifications, true-forwards, renewals, etc.  Attend webinars on any process changes and program updates by distributors/manufacturers.  Maintain regular communications with various subscription-related roles within Cisco and distribution and escalate issues when needed.
  • Create new deal registrations and special pricing requests via Vendor online tools and ensure approvals. Cross-check vendor quotes versus Aspire quotes and update Aspire costs and customer pricing.
  • Create quotes for cloud subscriptions and enterprise agreements in response to customer requests and ensure correct pricing and part numbers/configurations.  Assist Aspire Account Manager (AM) in answering any related quote questions and prepare revisions as needed.
  • Cross check all pricing and process orders via vendors/distribution. Validate all vendor order confirmations and answer any vendor questions related to the order.  Ensure all required end-user agreements are executed prior to order placement.
  • Audit completed orders by validating contracts and term dates in various web-based portals and recording in the internal ERP system.  Manage cases with vendors on any discrepancies or errors.  Assist finance team with reconciling any billing issues related to cloud subscriptions.

Minimum Education and Experience:

  • Associates degree or equivalent required
  • Minimum of two (2) years relevant experience in technical/sales support environment
  • Proficiency in Microsoft Outlook, Excel, Word, or similar tools

Preferred Education and Experience:

  • Bachelor’s Degree preferred
  • Knowledge of NetSuite ERP
  • Prior experience in IT a plus
  • Knowledge of Cisco products/processes a plus

OTHER SKILLS and ABILITIES:

  • Attention to detail and ability to work with a high degree of accuracy a must
  • Strong problem-solving skills
  • Strong organizational skills
  • Ability to multi-task
  • Strong communication skills, both oral and written
  • Good interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to work well under pressure and maintain a positive, enthusiastic attitude
  • Eagerness to learn and expand responsibilities
  • Ability to work effectively in a team environment and build strong working relationships

TRAVEL:

N/A

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job involve normal vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

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