Collaboration Principal Delivery Engineer

Location: Eatontown, NJ POSITION SUMMARY: The Principal Delivery Engineer (PDE) designs, installs, and supports advanced Cisco-based voice and collaboration networks. PDE’s have primarily responsibility for post-sale project technical leadership, execution and completion of project deliverables, and ongoing support engagements. PDE’s also assist in generating new business through presales engagements. This position reports to the Collab Manager ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING:  OTHER DUTIES MAY BE ASSIGNED.  

  • Communicate and cooperate with project management and technical peers to effectively plan, execute, and complete project engagements
  • Assess collaboration project presales proposals, Statements of Work, Bills of Material, and other project definition source materials to validate project execution and technical feasibility.
  • Peer Review of SOWs to ensure all is aligned with purpose of project
  • Establishing technical plans, tasks, work breakdown structures, dependencies, contingency plans, and impact assessments
  • Coordinate the exchange of information between clients, third party sub-contractors, and Aspire Technology Partners project management and technical peers.
  • Gather, consolidate, prepare, document and distribute standardized project technical information in various formats, including but not limited to:  PDF, Microsoft Word, Excel, PowerPoint, and Visio.
  • Actively coordinate and mentor the activities of ATP Collaboration Engineers (CEs) and Associate Collaboration Engineers (ACEs) in concert with project management peers and in accordance with project goals.
  • Design and develop technical approaches to project deliverables in accordance with Cisco-published best practices
  • Perform and document inventory of equipment and project related assets, including hardware and related components, and licensing
  • Assemble hardware components and install devices into final mounted and operable positions, including physical connectivity for power, network link, and human interface
  • Install and configure the following Cisco collaboration and related hardware, software products, and technologies with proficiency:
    • Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)
    • VMware Esxi Hypervisor
    • Cisco Expressway
    • Cisco Unified Border Element (CUBE)
    • Cisco ISR Gateways
    • SIP Trunking
    • Cisco Unified Survivable Remote Site Telephony
    • Cisco Jabber
    • Cisco Jabber Guest
    • Cisco Mobile & Remote Access
    • Cisco IP Phones (all models and variants)
    • Cisco Communications Manager (CUCM)
    • Cisco Unity Connection (CUC)
    • Cisco Instant Message & Presence Server (IM&P)
    • Cisco Contact Center Express (UCCX), including scripting for Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)
    • Cisco Attendant Console
    • Cisco Emergency Responder
    • Cisco Paging Server (InformaCast)
    • Cisco WebEx Teams
    • Cisco Telepresence Server
    • Cisco Meeting Server
    • Cisco WebEx Collaboration Meeting Room (CMR)
    • WebEx Calling
    • WebEx Contact Center
    • Cisco Control Hub
    • Cisco Video Endpoints (all models)
    • API IntegrationScripting
  • Assist in the integration and/or migration of 3rd-party Private Branch Exchange (PBX) services
  • Provide technical diagnosis and troubleshooting
  • Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to effectively and expeditiously resolve technical issues.
  • Prepare and deliver training and related documentation and materials to peers and clients on any of the above-mentioned technical proficiencies.
  • Assist ATP Sales in generating new business through presales engagements with potential clients, including the preparation and delivery of presentations, proposals, bills of material and labor estimations as needed.
  • Design | Deploy | Test: Cisco Voice, Video & Presence systems.
  • Ability to engage with Operations Center and Manufacturer Support Teams to resolve network failures.
  • Responsible for delivery of white papers for Masters Collaboration Certification
  • Primary escalation contact for Collab team concerning technical issues and troubleshooting
  • Provide documentation on Cisco best practices and document for team
  • Ownership and management of Collab team Sharepoint site
  • Work with Collab manager on setting 30/60/90 day goals for interns and ACE’s
  • Conduct technical workshops for Collab team
Minimum Education and Experience: Bachelor’s Degree, preferably in an Information Technology related field of study or 12+ years of equivalent professional experience required 7+ Years’ experience in related technology:
  • Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)
  • VMware Esxi Hypervisor
  • Cisco Expressway
  • Cisco Unified Border Element (CUBE)
  • Cisco ISR Gateways
  • SIP Trunking
Must have a strong understanding VOPI solutions integration with 3rd party Private Branch Exchange [PBX] systems 8+ Years’ experience in a Deployment Leadership role Must possess an in-depth understanding of Cisco Unified Communications products, and validated designs Must possess valid Professional Level Certifications in CCIE/Voice & Collaboration , or 10 years of equivalent Collaboration experience Preferred Education and Experience: 7+ years experience in the Sr CE role or work equivalent experience in: Cisco Collab Infrastructure and Applications Professional Level Certifications – CCIE voice/collab Design/Deploy MS Teams Phone System Session Border Controller Phone System Direct Routing Scripting/Powershell OTHER SKILLS and ABILITIES:
  • Must have experience in leading Cisco voice/collaboration projects
  • Ability to work within a deployment team setting and limited supervision.
  • Must possess excellent verbal and written communication skills
  • Must possess excellent documentation skills and provide examples of such work
  • Must possess excellent presentation, organization and planning skills
  • Must be able to work independently to achieve goals
  • Must be process and detail oriented
  • Must have excellent troubleshooting skills and be customer oriented
  • Must have access to a reliable vehicle and be willing to travel within NJ/NYC/PA.
TRAVEL: Our client base is concentrated in NJ/NY/PA, but we do have clients up and down the Eastern Seaboard. Depending on your tasks, you may be required to go on-site PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job involve normal vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

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