Careers

Associate Collaboration Engineer-White Plains, NY

Location: White Plains, NY

POSITION SUMMARY:

The Associate Collaboration Engineer (ACE) installs and supports advanced Cisco-based voice and collaboration networks. ACE’s have primarily responsibility for post-sale project technical execution and completion of project deliverables, and ongoing support engagements.

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:  OTHER DUTIES MAY BE ASSIGNED.

  • Communicate and cooperate with project management and technical peers to effectively plan, execute, and complete project engagements
  • Read and comprehend collaboration project presales proposals, Statements of Work, Bills of Material, and other project definition source materials.
  • Establishing technical plans, tasks, work breakdown structures, dependencies, and contingency plans
  • Coordinate the exchange of information between clients, third party sub-contractors, and Aspire Technology Partners project management and technical peers.
  • Develop technical approaches to project deliverables in accordance with Cisco-published best practices
  • Perform and document inventory of equipment and project related assets, including hardware and related components, and licensing
  • Assemble hardware components and install devices into final mounted and operable positions, including physical connectivity for power, network link, and human interface
  • Install and configure the following Cisco collaboration and related hardware, software products, and technologies with skill:
    • Cisco UCS C-Series Rack Servers (Cisco Business Edition 6000, 7000)
    • VMware Hypervisor
    • Cisco IP Phones (all models and variants)
    • Cisco Communications Manager (CUCM)
    • Cisco Unity Connection (CUC)
    • Cisco Instant Message & Presence Server (IM&P)
  • Deploy | Test: Cisco Voice, Video & Presence systems according to design
  • Provide front-line technical diagnosis and troubleshooting
  • Engage and coordinate the assistance of Cisco’s Technical Assistance Center (TAC) to effectively and expeditiously resolve technical issues.
  • Prepare and deliver training and related documentation and materials to peers and clients on any of the above-mentioned skills.
  • Ability to engage with Operations Center and Manufacturer Support Teams to resolve network failures.

Minimum Education and Experience:

Bachelor’s Degree, preferably in an Information Technology related major, or 4 years of equivalent professional experience, inclusive of:

  • Cisco UCS C-Series Rack Servers
  • Cisco Business Edition 6000 & 7000
  • Cisco Communication Manager [CUCM]
  • Cisco Unity Connection [CUC]
  • Cisco Instant Messaging & Presence Server [IM&P]

Must possess a strong understanding of Cisco Unified Communication products, and validated designs.

Preferred Education and Experience:

Bachelor’s Degree in an Information Technology related major, plus 2 years professional experience with:

  • Cisco UCS C-Series Rack Servers
  • Cisco Business Edition 6000 & 7000
  • Cisco Communication Manager [CUCM]
  • Cisco Unity Connection [CUC]
  • Cisco Instant Messaging & Presence Server [IM&P]

OTHER SKILLS and ABILITIES:

  • Must possess excellent verbal and written communication skills
  • Must be able to work within a deployment team setting and limited supervision.
  • Must possess excellent documentation skills and provide examples of such work
  • Must be able to work independently to achieve goals
  • Must be process and detail oriented
  • Must have excellent troubleshooting skills and be customer oriented
  • Must have access to a reliable vehicle and be willing to travel within NJ/NYC/PA.

TRAVEL: Less than 50% travel

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 35 pounds.  Specific vision abilities required by this job involve normal vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

EEO statement

Aspire Technology Partners is an Equal Opportunity Employer. All qualified candidates will receive consideration for this position regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristics protected by applicable law.

Employment is contingent upon successful completion of background and drug screening.