The Network and Security Operation Center (NSOC) Manager is responsible for all technology operations within Aspire Technology Partners’ Managed Services Operations. This includes training, direction and oversight to our Managed Services Team of Engineers and Analysts. The NSOC Manager is also responsible for monitoring service delivery and handling any issues or escalations. Strong client relations and communication skills are a critical part of this role. The position is based at the company’s Eatontown, NJ headquarters and little to no travel is involved in this role.
Team Management: Provide operational management for our Managed Services Engineers and Analysts of Aspire. Assist in establishing the roles and responsibilities of the Managed Services team. Manage team member workloads and utilization, timesheet and expense approvals. Ensure optimal business utilization of team members through efficient service delivery. Maximize efficiency through design, optimization and implementation of operational processes. Create and maintain Managed Services team processes, Standard Operating Procedures (SOPs) and documentation with a goal of standardizing all repeatable tasks within the team for optimal and efficient service delivery.
Customer & Service Delivery Management: Ensure Service Level Agreement (SLA ) achievement for all Managed Services customers. Work with the Client Advocacy Team in developing and providing Incident reports for any major customer incidents, handling escalations, preparing and participating in quarterly business reviews and proposal creation when required. Provide oversight to ensure recurring/preventative maintenance plans are defined, implemented and executed. Provide oversight to ensure business systems availability and performance for Managed Service clients.
Minimum Requirements: Bachelor’s Degree in Computer Science, Computer Engineer or relevant degree required; 3+ years’ experience leading a team of 8-15 employees; 2+ years’ experience working in a NOC or SOC; IT Operations background including end-user support, server, networking and data center experience; knowledge and understanding of event/alert management, incident and change management process. Preferred: 8+ years of networking and/or security experience; 2+ years’ experience leading/managing a NOC or SOC; Experience with tools such as AlienVault, Vistara, ConnectWise; Certifications such as CISSP, CISA, CISM, ITIL, CCNA, CCNP, CCIE.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is, frequently, required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job involve normal vision.
For further consideration, please send your resume to email@example.com. No phone calls or recruiters, please.
Aspire Technology Partners is an Equal Opportunity Employer. All qualified candidates will receive consideration for this position regardless of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristics protected by applicable law.